FAQ

I have forgotten my login/my password. How do I proceed?
Your login (username) is your email address. 
If you have forgotten your password, you can reset it by clicking on “My account” at the top right of maisonmarcel.sg home page. Then, click “Forgot password?". You will be redirected to a page asking for your email address, enter your email address and click "Recover". An email will be sent to your inbox, please follow instructions included to reset your password.

I would like to modify or cancel my order in progress. Is this possible?
It depends on the status of your order. In any case, contact directly our Customer Service team with your order number. You can reach them everyday by telephone on +65 6838 0198 or alternatively via email at shop@maisonmarcel.sg.

How do I know if my order has been taken into account?
After having confirmed your order and proceeded to your secure payment method, a confirmation email will be sent to you. 

Where can I find the details of my order?
You can find the details of your order by logging onto your Maison Marcel account.   

Where does Maison Marcel deliver to?
For now, Maison Marcel delivers only in Singapore. 

I have a brand and would like to work with Maison Marcel, how can I proceed?
We are always looking for new partners. Please do not hesitate to write us by email at shop@maisonmarcel.sg.